Innovate with proactive service

Deliver a seamless, end-to-end service experience with Dynamics 365 for Field Service. Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences.

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FEATURES

Drive operational efficiency with IoT

Gain insight and intelligence

Harness the power of IoT to detect and diagnose problems before customers become aware of an issue.

Automate work order creation

Automatically create work orders, and schedule and dispatch technicians with relevant customer information on their devices.

Transform service with predictive maintenance

Move from costly scheduled maintenance plans to just-in-time predictive maintenance and repair, clean, or replace parts only when needed.

Optimize your resources

Automate scheduling

Improve profitability by automatically scheduling the technician with the right job skills and best location to fit in more appointments per day.

Empower dispatchers

Manage resource assignments across multiple work orders using an interactive, drag-and-drop schedule board.

Streamline inventory management

Synchronize and track inventory down to the truck level with real-time visibility to increase first-time fix rates.

Make technicians more effective

Ensure on-time appointments

Keep technicians on time with the best route, turn-by-turn directions, and work order details that can be updated in real-time on any device.

Share customer information

Get a 360-degree view of customer preferences and history with personalized step-by-step instructions to reliably track and complete the task at hand.

Boost on-site efficiency

Improve field processes through mobile access to back office information for technicians to effectively capture and update all work order details.

Create new levels of productivity

Improve outcomes with access to leading-edge technologies such as mixed reality headsets to offer technicians hands-free guidance.

Engage with your customers

Build customer trust

Engage customers proactively to increase transparency and trust by seamlessly sharing quote, contract, and scheduling information.

Create effortless service experiences

Make it easy for customers to keep track of service activities and self-schedule appointments with a customer portal.

Communicate proactively

Provide your customers with real-time technician location tracking and automated voice and text appointment reminders so they know when to expect service.

Innovate with an adaptable platform

Adapt quickly

Accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make it easy to build and deploy web and mobile apps.

Unify your service environment

Automate processes across Dynamics 365 applications and third-party systems for better engagement experiences.

Invest with confidence

Rely on the Microsoft cloud platform to reduce the cost and complexity of operating a global infrastructure and trust our state-of-the-art datacenters to safeguard your data.

Modernize field service with mixed reality

Empower technicians

Equip technicians with modern tools like mixed reality video calling, annotations, and file sharing, so technicians can get the information they need to solve problems in context.

Solve complex problems faster

Enable on-site technicians to share what they see with remote experts, while staying heads-up, hands-free with Dynamics 365 Remote Assist on Microsoft HoloLens.

Easily access work orders

Integrate seamlessly with Dynamics 365 Field Service so technicians can view assignments and access work order data.

Drive innovation

Transform your customer interactions with deep insights that guide your teams to the right business outcomes.

Drive operational efficiency with IoT

Gain insight and intelligence

Harness the power of IoT to detect and diagnose problems before customers become aware of an issue.

Automate work order creation

Automatically create work orders, and schedule and dispatch technicians with relevant customer information on their devices.

Transform service with predictive maintenance

Move from costly scheduled maintenance plans to just-in-time predictive maintenance and repair, clean, or replace parts only when needed.

Optimize your resources

Automate scheduling

Improve profitability by automatically scheduling the technician with the right job skills and best location to fit in more appointments per day.

Empower dispatchers

Manage resource assignments across multiple work orders using an interactive, drag-and-drop schedule board.

Streamline inventory management

Synchronize and track inventory down to the truck level with real-time visibility to increase first-time fix rates.

Make technicians more effective

Ensure on-time appointments

Keep technicians on time with the best route, turn-by-turn directions, and work order details that can be updated in real-time on any device.

Share customer information

Get a 360-degree view of customer preferences and history with personalized step-by-step instructions to reliably track and complete the task at hand.

Boost on-site efficiency

Improve field processes through mobile access to back office information for technicians to effectively capture and update all work order details.

Create new levels of productivity

Improve outcomes with access to leading-edge technologies such as mixed reality headsets to offer technicians hands-free guidance.

Engage with your customers

Build customer trust

Engage customers proactively to increase transparency and trust by seamlessly sharing quote, contract, and scheduling information.

Create effortless service experiences

Make it easy for customers to keep track of service activities and self-schedule appointments with a customer portal.

Communicate proactively

Provide your customers with real-time technician location tracking and automated voice and text appointment reminders so they know when to expect service.

Innovate with an adaptable platform

Adapt quickly

Accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make it easy to build and deploy web and mobile apps.

Unify your service environment

Automate processes across Dynamics 365 applications and third-party systems for better engagement experiences.

Invest with confidence

Rely on the Microsoft cloud platform to reduce the cost and complexity of operating a global infrastructure and trust our state-of-the-art datacenters to safeguard your data.

Modernize field service with mixed reality

Empower technicians

Equip technicians with modern tools like mixed reality video calling, annotations, and file sharing, so technicians can get the information they need to solve problems in context.

Solve complex problems faster

Enable on-site technicians to share what they see with remote experts, while staying heads-up, hands-free with Dynamics 365 Remote Assist on Microsoft HoloLens.

Easily access work orders

Integrate seamlessly with Dynamics 365 Field Service so technicians can view assignments and access work order data.

Drive innovation

Transform your customer interactions with deep insights that guide your teams to the right business outcomes.

Microsoft Dynamics 365 Business Central

Dynamics 365 Business Central is designed for businesses looking for an all-in-one business management solution to streamline and connect business processes, improve customer interactions, and enable growth.

The next generation of business applications

Unleash your organization’s potential by breaking down data silos to connect customers, products, people, and operations.

Drive digital transformation with a new approach to business applications

Break down silos created by traditional enterprise resource planning (ERP) and customer relationship management (CRM) solutions for a comprehensive view of your customers and operations.

Modern

Drive business results with next-generation, multi-channel applications that infuse artificial intelligence (AI), mixed reality, social, and mobile capabilities for rapid innovation.

Unified

Enable people to do their best work by unifying relationships, processes, and data with comprehensive business applications connected through a common Microsoft cloud platform.

Intelligent

Achieve greater business outcomes with built-in intelligence and prescriptive guidance delivered by leading AI and analytics technologies.

Adaptable

Thrive as your business changes by extending existing applications, building new solutions, and integrating with other technologies on a flexible, scalable, and secure platform.

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